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Privacy Policy
At Château Perle (“we,” “us,” or “our”), your privacy is our priority. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.chateauperle.com (the “Site”).
Collecting Personal Information
When you visit CHÂTEAU PERLE’s website, we collect certain information about your device, your interactions with the site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. "Personal Information" refers to any data that can uniquely identify an individual.
Device Information
Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and site interactions.
Purpose of collection: To ensure the site loads accurately and to analyze site usage for optimization.
Source of collection: Automatically collected via cookies, log files, web beacons, and pixels.
Disclosure for a business purpose: Shared with our processor Shopify and Google Analytics.
Order Information
Examples of Personal Information collected: Name, billing address, shipping address, payment information (credit cards, PayPal, Apple Pay), email address, and phone number.
Purpose of collection: To fulfill our contract by providing products or services, processing payments, arranging shipping, sending invoices or order confirmations, communicating with you, screening orders for fraud, and providing relevant product or service information based on your preferences.
Source of collection: Collected directly from you.
Disclosure for a business purpose: Shared with Shopify, PayPal, Stripe (payment gateways), and ShipStation (shipping and fulfillment).
Customer Support Information
Examples of Personal Information collected: Name, email address, phone number, and order details provided during support interactions.
Purpose of collection: To provide customer support.
Source of collection: Collected directly from you.
Disclosure for a business purpose: Shared with Zendesk (customer support platform).
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@chateauperle.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to deliver our services and fulfill contracts, including:
- Shopify, which powers our online store. Read more at: https://www.shopify.com/legal/privacy.
- PayPal and Stripe for payment processing.
- ShipStation for shipping and fulfillment.
- Zendesk for customer support.
- We may share your Personal Information to comply with laws, respond to subpoenas, search warrants, or lawful requests, or to protect our rights.
Behavioral Advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you, including:
We use Google Analytics to understand site usage. Read more at: https://policies.google.com/privacy. Opt out at: https://tools.google.com/dlpage/gaoptout.
We share information about your site usage, purchases, and ad interactions with advertising partners like Google Ads and Facebook Ads, sometimes using cookies or similar technologies (subject to your consent where required).
Learn more about targeted advertising at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising via:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Digital Advertising Alliance: http://optout.aboutads.info/
Using Personal Information
We use your Personal Information to offer products for sale, process payments, ship orders, and keep you updated on new products, services, and offers.
Lawful Basis (EEA Residents)
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
- Your consent;
- Performance of the contract between you and CHÂTEAU PERLE;
- Compliance with legal obligations;
- Our legitimate interests, provided they do not override your fundamental rights and freedoms.
Retention
We retain your Personal Information for our records unless you request its erasure. See the ‘Your Rights’ section below for details.
Automatic Decision-Making
If you are an EEA resident, you have the right to object to processing based solely on automated decision-making that significantly affects you. We do not engage in fully automated decision-making with significant effects using customer data.
Shopify uses limited automated decision-making for fraud prevention, including:
- Temporary denylisting of IP addresses linked to repeated failed transactions (persists for a few hours).
- Temporary denylisting of credit cards linked to denylisted IPs (persists for a few days).
Your Rights
GDPR (EEA Residents)
If you are an EEA resident, you have the right to access, port, correct, update, or erase your Personal Information. Contact us at info@chateauperle.com to exercise these rights. Your data is initially processed in Ireland and may be transferred to Canada or the United States. See Shopify’s GDPR Whitepaper for details: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA (California Residents)
If you are a California resident, you have the right to access, port, correct, update, or erase your Personal Information. Contact us at info@chateauperle.com or designate an authorized agent to submit requests on your behalf.
Cookies
Cookies are small data files stored on your device to enhance your browsing experience by remembering actions and preferences. We use functional, performance, advertising, and social media cookies to optimize your experience.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Access to admin. |
| _secure_session_id | Navigation through storefront. |
| cart | Shopping cart functionality. |
| cart_sig | Checkout process. |
| cart_ts | Checkout process. |
| checkout_token | Checkout process. |
| secret | Checkout process. |
| secure_customer_sig | Customer login. |
| storefront_digest | Customer login. |
| _shopify_u | Updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages. |
| _orig_referrer | Track landing pages. |
| _s | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Marketing & referrals analytics. |
| _shopify_sa_t | Marketing & referrals analytics. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
Session cookies last until you stop browsing, while persistent cookies expire between 30 minutes and two years. You can manage cookies via your browser settings, but blocking them may impact site functionality. Learn more at: www.allaboutcookies.org.
Do Not Track
We do not alter our data collection practices in response to “Do Not Track” signals due to the lack of a consistent industry standard.
Changes
We may update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons.
SMS Communication
CHÂTEAU PERLE uses SMS to provide shopping-related updates, such as order confirmations, shipping notifications, product restock alerts, and exclusive offers. By opting in, you consent to receive these messages. Opt out anytime via the instructions in the SMS or by contacting info@chateauperle.com. Standard message and data rates may apply.
Contact
For questions, complaints, or to exercise your rights, contact us at: info@chateauperle.com or CHÂTEAU PERLE, Charleston, South Carolina, Dallas, TX 75204, United States.
Last updated: April 1, 2025
If unsatisfied with our response, contact your local data protection authority or the UK ICO: https://ico.org.uk/make-a-complaint/.